top of page

SWANZ RETURNS AND EXCHANGE POLICY

SWANZ OFFICIAL SITE RETURN POLICY

  • Applicable for official website purchases only.

  • Return and refund are accepted within 7 days of your original purchase.(please check your goods once you received them. If there is any defect, please contact us immediately for return and refund within 7 days)

  • Swanz has the right to reject return and refund after 7 days.

  • Return and refund are only applicable for unused products. 

  • All exchange had to be done at our retail outlets or warehouse. (Please contact us at enquiry@swanzbrand.com and we will advise you on the exchange locations)

  • If there is a need for us to arrange courier to do the pick up and to send back the item, there will be a courier charge of INR 900.

  • Shipping fees of INR 450 will be deducted from the total refunded amount for items not presenting quality issues.

  • Customers are allowed to do an exchange for color and size within 7 days after the product has arrived. Shipping fee of INR 450 should be paid in advance. 

  • For changing to a lower price product, the price difference will not be compensated (not with money or items)

  • For changing to higher price product, customer needs to pay for the price difference 
     

RETURN PROCEDURE:

For items not presenting any quality issues (Only applicable to unused product):

  1. Email us the order number nd exchange reason to enquiry@swanzbrand.com

  2. Successful applicant will be notified via email within 3 working days

  3. Successful applicant will be directed to return the product via courier to this address: Maple Industrial. New Shivalik Colony, Adj New Vegetable and Fruit Mandi, G.T. Road, Ambala City, Ambala, Haryana - 134003

  4.  Shipping cost will be bear by customer. Alternatively, we are able to arrange for our courier to pick up. Picking up cost will be an additional INR 450, deductible from the refund.

  5. Refund will be given once the product received in good condition.

  6. An email of refund verification would be sent out.

 IMPORTANT NOTICE: 

  1. Return should be made after customer gets an email notification stating a successful refund application.

  2. Swanz has the right to reject return or refunds where application are not meeting terms and conditions stated above.

For items presenting quality issues:

  1. Email us the order number and exchange reason to enquiry@swanzbrand.com

  2. Indicate quality issue you are having in the message box

  3. Our Swanz Customer Service staff will contact you directly within 5-7 working days.

 IMPORTANT NOTICE: 

  1. 1 to 1 exchange are accepted within 180 days of your original purchase strictly for several quality issues mentioned below:

    1. Lose of heat retention without any apparent reason

    2. Porcelain hair line crack (strictly not due to fall/negligence)

  2. All exchange had to be done at office. (Please contact us at enquiry@swanzbrand.com and we will advise you on the exchange date)

  3. Swanz has the right to reject return or refund where applications are not meeting the terms and condition stated above.

SWANZ RETAIL EXCHANGE POLICY

  • For products purchased in retail stores, department stores or partnered merchants located in India. 

  • Returns and refunds are not applicable.

  • 1 to 1 exchange is accepted within 7 days of your original purchase only for products presenting quality issues and provided with an official receipt.  (please check your goods once you received them. If there is any defect, please contact us immediately for return and refund within 7 days) 

  • Swanz has the right to reject any application without an official receipt, or if the items have been received more than 7 days.

  • 1 to 1 exchange will be done in the respective outlets

  • For changing to a lower price product, the price difference will not be compensated.

  • For changing to higher price product, customer needs to pay for the price difference. 

 IMPORTANT NOTICE: 

  1. 1 to 1 exchange are accepted within 180 days of your original purchase strictly for several quality issues mentioned below:

    1. Lose of heat retention without any apparent reason

    2. Porcelain hair line crack (strictly not due to fall/negligence)

  2. Swanz has the right to reject return or refunds where application are not meeting terms and conditions stated above.

bottom of page